Shipping Policy

Shipping Policy
Thank you for shopping with Pet Days. Please review our shipping policy before placing your order.

Shipping Destinations
We currently offer shipping to major countries and regions across:
• North America
• Europe
• Australia
• Asia

Shipping availability for other countries or regions may vary. If you are unsure whether we ship to your location, please contact us before placing your order.

Shipping Fees
We offer free standard shipping on orders over $99 USD to eligible destinations in North America, Europe, Australia, and Asia.

For orders under $99 USD, shipping rates are calculated and displayed at checkout before payment. For destinations outside our standard shipping zones, shipping fees may vary depending on the delivery address and product type. Any applicable shipping charges will be shown at checkout before you complete payment.

Processing and Delivery Time
Processing time depends on the product type.

For personalized and custom-made products, production usually takes approximately 7-15 business days.

For standard non-custom products, processing time may be shorter.

Estimated shipping time after dispatch is usually 7-10 business days, depending on destination and courier service.

Estimated total delivery time is typically 14-25 business days for personalized and custom-made products.

Please note that delivery times are estimates and may be affected by customs clearance, local courier delays, holidays, peak seasons, or force majeure events.

Address Changes
Before shipment, address changes may be requested free of charge. Once the order has been shipped, address changes may no longer be possible. Please make sure your shipping address is accurate before completing checkout.

Order Tracking
If you create an account on our website, you may track your order status through your account. If you do not have an account, you may use your order number to contact us for tracking assistance.

For shipping updates, please contact: petdays233@gmail.com
We aim to respond within 24 hours.

Delivered but Not Received
If the tracking information shows that your package has been delivered but you have not received it, please contact us within 5 business days. We will do our best to assist you in working with the logistics provider. After this period, resolution may depend on the corresponding courier company's policies.

Contact Us
Pet Days
Operated by: Shiki to Ori (Hong Kong) Limited
Address: 5/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Email: petdays233@gmail.com
Website: https://pet-days.com