Terms of service

Terms of Service

OVERVIEW

This website is operated by Shiki to Ori (Hong Kong) Limited. Throughout the site, the terms “we”, “us”, and “our” refer to Shiki to Ori (Hong Kong) Limited.

By visiting our website https://pet-days.com and/or purchasing products from us, you engage in our Service and agree to be bound by the following Terms of Service (“Terms”), including all related policies and notices referenced herein.

Please read these Terms carefully before using our website.

For any questions, please contact us at:
petdays233@gmail.com

SECTION 1 - ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your country, state, province, or region of residence.

You may not use our website or products for any unlawful or unauthorized purpose.

You must not transmit any viruses, malicious code, or harmful software through this website.

Any violation of these Terms may result in termination of service.

SECTION 2 - PRODUCTS AND SERVICES

This website primarily offers pet-related products and services, with personalized custom products as our main offering. We may also offer standard pet supplies and lifestyle products, including but not limited to:

  • pet portraits and decorative artwork

  • acrylic display pieces

  • glass art products

  • blankets

  • puzzles

  • pet memorial keepsakes

  • pet clothing

  • pet accessories and gifts

  • home décor and lifestyle products

Some products are personalized based on customer-submitted pet photos, requests, or customization details, while other products may be standard non-custom items.

We make every reasonable effort to ensure that product images, descriptions, and displays are accurate.

However, due to differences in screen displays, materials, craftsmanship, and production batches, slight variations in color, size, details, and final appearance may occur within a reasonable range.

SECTION 3 - ORDER PROCESS AND CONFIRMATION

For customized products, customers are responsible for uploading clear and accurate pet photos or relevant customization requests.

For certain products, we may send preview images, design drafts, or confirmation details by email before production or shipment.

Once the customer confirms, we will proceed with production and shipping.

Due to the personalized nature of custom products, minor variations in the final item may occur within a reasonable range.

SECTION 4 - PRICING

All prices displayed on our website are subject to change without prior notice.

Prices may vary depending on:

  • size

  • product type

  • materials and craftsmanship

  • customization complexity

  • shipping destination

All orders must be fully paid before production or shipment begins.

SECTION 5 - SHIPPING

Certain products require a production period before shipment.

Estimated delivery times shown on the website are for reference only and may vary depending on destination and logistics providers.

We are not responsible for delays caused by customs clearance, courier delays, force majeure events, or incorrect shipping information provided by the customer.

SECTION 6 - RETURNS, REFUNDS, AND CANCELLATIONS

Because some products are personalized and made-to-order, once production has started, returns and refunds are generally not accepted, except in the following cases:

  • item damaged during shipping

  • manufacturing defects

  • incorrect item sent

For standard non-custom products, return and exchange rules shall follow the product page description.

If there is any issue with your order, please contact us within 7 days after delivery at:

petdays233@gmail.com

We will carefully review each case and provide a reasonable solution.

SECTION 7 - INTELLECTUAL PROPERTY

All content on this website, including text, images, designs, product photos, logos, and brand materials, is the property of Shiki to Ori (Hong Kong) Limited.

Unauthorized copying, reproduction, or commercial use is prohibited.

SECTION 8 - LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, secure, or error-free website service.

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or purchased products.

SECTION 9 - APPLICABLE LAW

These Terms of Service shall be governed by the applicable laws and regulations of the jurisdiction in which our business is registered, without affecting any mandatory consumer rights applicable in your country or region of residence.

SECTION 10 - CONTACT INFORMATION

For any questions regarding these Terms, please contact:

Shiki to Ori (Hong Kong) Limited
Website: https://pet-days.com
Email: petdays233@gmail.com